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In this Privacy, Cookies Policy and Terms and Conditions you will find all the relevant information applicable to the use of our website and that we make of the personal data of our customers and users, regardless of the channel or medium you use to interact with us.
What is a Cookie?
A Cookie is a small text file that an Internet site stores on your personal computer, telephone or other device containing information about your browsing on that website. Cookies are necessary to make it easier to search and make it more user-friendly and do not damage your computer.
Although this Policy uses the general expression "Cookies", as these are the principal method of storing information used by this website, the "Local Storage" space of the browser is also used for the same purposes as Cookies. All information included in this section also applies to this "Local Storage".
What are Cookies used for on this website?
What are Cookies not used on this site?
We do not store sensitive personal information, such as your address, password, credit or debit card details, etc. in the Cookies we use.
Who uses the information stored in Cookies?
The information stored in the Cookies from our website is used exclusively by Us, with the exception of the one identified below as "third-party cookies", which are used and managed by external entities to provide services that are requested for the purpose of improving the our services and the user experience while browsing our website. The main services for which these "third-party cookies" are used are accessing the statistics and guaranteeing payment of transactions made.
How can I avoid using cookies on this website?
How to disable and prevent cookies?
You may restrict, block or delete cookies from this website at any time by configuring your browser by following the steps below. Although the settings are different in each browser, Cookies are usually configured in the "Preferences" or "Tools" menus. For more information on configuring Cookies in your browser, see the "Help" menu in the browser itself.
In this Privacy, Cookies Policy and Terms and Conditions you will find all the relevant information applicable to the use that we make of the personal data of our customers and users, regardless of the channel or medium you use to interact with us. We are transparent about what we do with your personal data so that you understand the implications of the uses we make or the rights you have with respect to your data: We make available to you permanently all the information included in this Privacy and Cookies Policy which you can check when you want and in addition, you will also find information about each treatment of your personal data as it interacts with us.
Who we are?
We are Quinta dos Olmais Lda, we treat and protect your data.
What for and why use your data?
We will use your data, among other purposes, to manage your registration as a user, manage the purchase of products or services, answer your questions, as well as, if you wish, to send you our personalized communications. We are entitled to treat your data for different reasons. The main thing is that we need to treat them to execute the contract that you agree to enter into with us by registering and making a purchase or enjoying some of our services or features, although there are other reasons that entitle us to use them, such as interest in answer your questions or give us your consent to send you our newsletter, among others.
With whom we share your data?
We will share your data with service providers who provide assistance or support, whether they are group companies or carriers, with whom we enter into an agreement, whether located within or outside the European Union.
You have the right to access, rectify or erase your personal data. In some cases you also have other rights, for example, to oppose us to use your data or the right to carry them, as explained in detail below. We invite you to read below our complete Privacy and Cookies Policy to fully understand how we will use your personal data and the rights you have in relation thereto.
Who is responsible for the processing of my data?
Those responsible for processing your data are Quinta dos Olmais Lda, a limited liability company with headquarters at Lugar dos Olmais, 5360-170 Santa Comba da Vilariça, Portugal and you can contact us at firstname.lastname@example.org
Purpose of your data
Depending on the purposes for which we treat your data at any given time, as explained above, we need to treat one or more data which, in general, will be, as appropriate, the following:
- identification data (for example, your name, surname, language and country from which you interact with us, contact details, etc.);
- economic and transactional information (eg your payment or card details, information about your purchases, orders, returns, etc.);
connection, geolocation and / or navigation data (in the case of interacting with us through the mobile phone, for example);
- commercial information (for example, if you subscribed to our newsletter), information on their tastes and preferences.
Remember that when we ask you to fill in your personal information to give you access to some functionality or service of the site, we will mark some fields as mandatory, because they are data that we need to be able to provide the service or give you access to the functionality in question .
Please note that if you decide not to provide us with this information, you may not be able to complete your registration as a user or you may not be able to enjoy these services or features.
3. Terms and Conditions
If you have questions regarding privacy conditions or policies, you can contact us through our contact form.
This website is executed under the designation Olmais, based in Portugal, registered with the Commercial Registry of Vila Flor. We are Quinta dos Olmais Lda, VAT PT513827897, with HQ at Lugar dos Olmais, Santa Comba da Vilariça, 5360-170 Vila Flor, Portugal, reach us at +351 963 122 848 or by email at email@example.com.
The Agreement may be formalized, at its choice, in the Conditions that are available on this web page.
Usage of Our Site
By using our website and / or placing orders through it, the customer undertakes to:
1. Use this web page only to make legally valid consultations or orders.
2. Do not make any false or fraudulent orders. If, rationally, we can consider that an order of this kind has been made, we will be authorized to cancel it and inform the competent authorities.
If you do not provide us with all the necessary information, we will not be able to track your order.
By placing an order through this web page, you claim to be over 18 years of age and have the legal capacity to enter into contracts.
The products present in Olmais.com are only available for deliveries outside of Portugal.
To place an order, you must follow the online purchase procedure, before you must read and accept these Conditions of Purchase. In doing so, you are entering into a contract of sale with us.
All product orders will be subject to availability. In this sense, if there is any difficulty regarding the supply of products or if there are no articles in stock, we will inform you immediately of the unavailability, and we will refund any amount that you may have paid within 30 days.
Regarding the availability of the products, and unless extraordinary circumstances occur, we will try to send the order regarding the products mentioned in each Delivery Confirmation prior to the date indicated in the Delivery Confirmation in question or, if not no delivery date has been specified, within 30 days from the date of confirmation of the order.
Nevertheless, delays may occur for any of the following reasons:
- product customization;
- specialized articles;
- unforeseen circumstances;
- problems in the delivery area.
If we are unable to comply with the delivery date for reasons not arising from our responsibility, we will inform you of this circumstance by giving you the option to continue with your purchase, establish a new delivery date, or cancel the order with a refund the total amount paid, without prejudice to all other rights which may be accorded under the applicable legislation.
For the purposes of these conditions, the "delivery" must have been made or the request "delivered" when the client or a third party indicated by him is physically in possession of the products, which will be evidenced by the signature of the receipt of the request in the indicated delivery address .
Delivery Not Possible
If it is impossible for us to deliver your order we will leave you a note indicating where your order is and what to do so that we can return it. If you are not at the delivery place at the agreed time, we ask you to contact us so we can arrange the delivery for another day. Please note that in case of non-delivery of the product within the stipulated deadline, you may be charged the costs relating to the storage of products and to new delivery attempts.
Transfer of Ownership and Risks
The risks of the products will be borne by the customer from the moment of delivery.
The customer will acquire ownership of the products when we receive full payment of the amounts due in respect thereof, including shipping costs, or at the time of delivery, whichever is later.
Buy As Guest
This web page allows the purchase through the purchase feature as a guest. In this mode of purchase, only the data necessary to fulfill your request are requested. Once the purchase process is completed, you will be offered the possibility to register as a user or to continue as an unregistered user.
All purchases made through this website are subject to the Portuguese Value Added Tax (VAT) rate in accordance with current legislation.
In accordance with the applicable rules if you are contracting as a consumer, the customer the client has the legal right to terminate the agreement within 14 days after its conclusion without giving any reason.
The free resolution period will expire after 14 days from the day on which the customer (or a third party - other than the deliverer - indicated by you) physically acquires several articles on a separate order, 14 days from the day on which the (or this third party indicated by you) has physically acquired the last product. In order to exercise the right of free termination of the contract, the customer can contact us through the email firstname.lastname@example.org, of his decision to resolve this contract by an unequivocal statement.
In order to comply with the deadline for the free termination of the contract, it is sufficient to send its communication regarding its exercise of the right of withdrawal before the termination period of the contract expires.
If Customer terminates the Agreement, we will reimburse the amount paid for the products, including delivery costs, (with the exception of the additional costs incurred by the customer to make the return by another method of shipment) without undue delay and provided that it does not exceed the 14 days from the date you were informed of your decision to terminate this agreement. We will make a refund using the same payment method that the customer used for the original transaction. In any case, the customer will not pay any fee resulting from said refund. Notwithstanding the foregoing, we may retain the refund until we receive the products back, or until the customer demonstrates evidence that they have returned them. The deadline is fulfilled if the customer returns the products before the expiration of 14 days.
The contractual right to return the products must apply exclusively to products that can be returned under the same conditions as the customer received them. No refund will be made if the product has been used other than simply opening the package or if it has been damaged; therefore, the customer should be careful with the products while they are in their possession. Please return the item by using or including the original packaging. It should also include all instructions, labels, documents and packaging of the products.
If you do not want to return the products through the free options available, the customer will be responsible for the return costs. Please note that if you decide to return the items to us for collection we will be allowed to charge you any expenses we may incur.
After examining the article, we will let you know if you are entitled to a refund of the amounts paid. Delivery costs will be refunded when the contractual right to return the products is exercised within the contractually defined period all the products concerned are returned. The return will be made as soon as possible and, in any case up to 14 days from the date on which the customer has informed us of their intention to return the products Despite the foregoing, we may retain the return until we receive the products back or until the customer demonstrates evidence of what products shipped the products. The return will always be made by the same means of payment that the customer used to pay the purchase.
If you have any questions, please contact us.
Notwithstanding the limitations to the contractual right of return of the products, provided for in the present article should not apply to the exercise of the right of free resolution of the contract legally attributed to the consumer, especially as regards the limitation of the faculties of inspection and manipulation of goods .
In cases where it considers that, at the time of delivery, the product does not comply with the provisions of the contract, the customer must contact us within the period of two months legally fixed through our e-mail quinta.olmais@gmail .com, indicating the details of the product as well as the damages suffered, and indicate what to do. As legally established, instead of canceling the contract (and consequent return of the goods and reimbursement), you may also choose to substitute the product, or by appropriate reduction of the price.
Reimbursement of the price, replacement of the product, or appropriate reduction of the price paid for the item must occur as early as possible and in any case within 30 days.Amounts paid for products returned for any damages or defects will be reimbursed in full, including delivery costs incurred in sending the item and the costs of returning them. The return must be made by the same payment method that was used to pay the purchase.
All rights recognized by the law in force shall be safeguarded.
Customer acknowledges and agrees that all copyright, trademark and other intellectual property rights in the materials or content that are provided as part of the Website are at any time ours or from whom we have been granted the license to their use. The customer may only use such material in the manner expressly authorized by us or by the person who has granted us the license to use it. This does not prevent you from using this website to copy the information relating to your order or contract data as necessary.
Computer Viruses and Attacks
You should not misuse this web page by intentionally introducing viruses, Trojans, logic bombs or any other technologically harmful or harmful material. You will not attempt to gain unauthorized access to this web page, to the server on which this page is hosted, or to any server, computer or database related to our web page. You will undertake not to attack this Web page through a denial of service attack or a distributed denial of service attack. Failure to comply with this article could imply the practice of infractions typified by the applicable legislation. We will inform the competent authorities of any breach of said legislation and cooperate with them to find out the identity of the attacker. In case of breach of this clause, you will also cease to be authorized to use this web page.We will not be liable for any data or losses resulting from a denial of service attack, virus or any other technologically damaging or harmful program or material that may affect your computer, computer equipment, data or materials, as a result of using this web page or the download of contents of the same or the contents to which it redirects.
If our website contains links to other pages and materials of third parties, these links are provided for information purposes only, without our having any control over the content of those pages or materials. Therefore, we will not accept any responsibility for damages or losses due to its use.
Applicable law requires that some of the information or notices we send is in writing. By using this web page, the client accepts that most of the notifications with us are electronic. We will contact the customer by email or provide information through notices posted on this website. For contractual purposes, the customer agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other notifications sent via comply with the legal requirement that such notices be made in writing. This condition will not affect the rights recognized by law.
The notifications of the client should be sent, preferably, through email email@example.com. In accordance with the provisions above and unless otherwise indicated, we will send you notices by email or the postal address provided when placing your order.
Notices shall be deemed to have been received and properly made the moment the customer enters our website, 24 hours after sending an electronic mail or three days after the date of franchise of any letter. To prove that the notification was made, it suffices to prove, in the case of a letter, that the address was correct, that it was properly sealed and that it was properly delivered in the post office or in a mailbox and, in the case of an electronic mail, that it has been sent to the e-mail address specified by the recipient.
Transfer of Rights and Obligations
The commitment of the contract is valid for you and us, as well as our respective successors, persons who have benefited from transfers made by us and heirs. You may not transmit, waive, attach, or otherwise transfer a contract or any rights or obligations arising therefrom without our prior written consent. We may transfer, waive, attach to subcontract or otherwise transfer a contract or any rights or obligations arising from it, at any time during the term of the agreement, to any company of Quinta dos Olmais. All other transmissions of our contractual position, rights or obligations under this agreement will also be subject to your prior consent. In order to avoid any doubt, such transmissions, assignments, embargoes or other transfers should not affect the rights that, as applicable, hold as a consumer recognized by law or that cancel, reduce or limit in any way the express and implied guarantees that we give you we may have.
Force Majeure Cases
We will not be liable for any breach or delay of any of our obligations under a Contract whose cause is due to events beyond our control (Force Majeure). The concept of Force Majeure shall include any act, event, fault in the exercise, omission or accident that is beyond our control, including, but not limited to, the following:
- General strike, or other forms of protest that significantly affect the country.
- Public order disturbances, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, landslide, epidemic or any other natural disaster.
- Impossibility of using trains, boats, aircraft, motor transport or other means of transport, public or private.
- Impossibility to use public or private telecommunications systems.
Our contractual obligations shall be deemed to be suspended during the period of Force Majeure, and we shall benefit from an extension of the time limit to comply with such obligations for a period of time equal to the duration of the Grounds of Force Majeure. We will use all reasonable means to terminate the Force Majeure Reasons or to find a remedy that will enable us to comply with our obligations under the Contract despite Force Majeure.
Right of Refusal
The absence of our requirement for the strict compliance by the client of any of the obligations assumed by him under a Contract or these Conditions or the lack of exercise of the rights or actions that are due by virtue of that Agreement Contract or Conditions shall not mean the waiver or any limitation in respect of such rights or actions, nor shall it relieve the customer from fulfilling its obligations.
No waiver by us of a specific right or action shall result in the waiver of our rights or actions arising from the Contract or the Conditions. No waiver by us of any of the present Conditions or the rights or actions arising from the Contract shall have effect unless expressly stated that it is a waiver, if it is formalized and communicated to the client in writing, compliance with the provisions above.
If any of these Conditions or any provision of a Contract is declared null and void by a firm resolution by a competent authority, the remaining terms and conditions shall remain in force without being affected by such declaration of nullity.
The present Conditions and all documents to which express references are made constitute the entire agreement between us and the customer in connection with the subject matter of the Agreement and supersede any other covenant, agreement or promise previously made between us and the customer, either verbally or written. We and the Customer acknowledge that we have entered into the Agreement without having relied on any representation or promise made by the other party or that may interfere with any written statement in the negotiations entered into by either party prior to this Agreement, except as expressly mentioned in conditions.
Applicable Legislation and Jurisdiction
The use of our website and the purchase agreements made through this page are governed by Portuguese law. This provision does not affect the other rights granted to the consumer by the legislation in force.
Comments and Suggestions
Your comments and suggestions are always welcome. We ask you to send the comments and suggestions to our email firstname.lastname@example.org.
Alternative Dispute Resolution
In this regard, if the transaction has been completed through our website, we inform you in accordance with EU Regulation No. 524/2013, which assists you in solving any litigation in an extrajudicial way through access to the electronic resolution platform on the Internet at http://ec.europa.eu/consumers/odr/ or you can consult the updated list of Alternative Dispute Resolution Entities available under article 17 of Law no. 144/2015, of September 8, in the Consumer Portal, through the website www.consumidor.pt.